Booking Terms and Conditions
DRAY MEWS SELF CATERING COTTAGES
Booking Terms and Conditions
The contract entered into is between Dray Mews Cottages (The Owner) of the holiday let property (The Property) and the holidaymaker (The Hirer) which is the subject of these terms and conditions. The Hirer is also deemed to have accepted these terms and Conditions on behalf of all the members of their party and is responsible for informing them of these and is deemed to have accepted these terms and conditions on behalf of all the members of their party. Bookings are for holiday purposes only and cannot give rise to a tenancy.
Bookings will be confirmed on receipt of a non refundable deposit of 20% of the total rent payable. The balance of rental plus the relevant damage/security payment is payable to Dray Mews Cottages not less than 6 weeks prior to the date of commencement of hiring. Email confirmation will be sent on receipt of the deposit. Once the confirmation has been issued you are legally liable for the full balance of payment.
For bookings made less than 6 weeks before the commencement of hire the full amount will be payable, together with the damage/security deposit and signed booking form. Confirmation will be sent on receipt.
Reminders for the balance of payment will not be sent. The due date will be shown on your confirmation email.
Payment is to be made by bank transfer. We no longer accept credit or debit card payments over the telephone. We accept bank transfers. Please telephone or email for our bank details.
3. ALTERATIONS OR CANCELLATIONS
Once your holiday has been confirmed you are legally liable for the full balance of payment and if you wish to make any alterations or cancel the booking you must notify Dray Mews Cottages in writing at the earliest possible opportunity. Dray Mews Cottages will acknowledge any alterations or cancellations in writing within seven days. If you do not receive an acknowledgement within this timescale you should contact us immediately. Once confirmation of a booking has been issued, if you wish to make alterations to the date of the booking Dray Mews Cottages will make an administration charge of £25 which will be payable at the time the new booking is confirmed. However, a request for alterations received 6 weeks or less before the start of the holiday will be treated as a cancellation and a re-booking.
In the event of cancellation Dray Mews Cottages will make every effort to re-let the property but you will be liable to pay the full rental costs if this is not possible. Any refund will be considered on the balance of payment only at our discretion, allowing for re-letting and the circumstances of the cancellation. The decision as to whether to refund is entirely at the discretion of Dray Mews Cottages and no correspondence or communication will be entered into in respect of such a decision. By making a booking and paying a deposit you are deemed to accept these terms and conditions. You should therefore consider taking out an appropriate holiday insurance policy to cover the full rental cost in case of cancellation. Holiday insurance should be available through your own insurance broker.
If the property is re-let Dray Mews Cottages will refund the balance payment only, irrespective of when the booking was cancelled.
4. RENTAL PRICES
The price includes electricity, gas and linen, one hand and one bath towel per person and tea towels. For bookings of more than one week a change of linen will be available at the end of each week.
Cot, highchair and stair gates on request, subject to availability. Please state if required at the time of booking. PLEASE NOTE: Cot linen is not provided
All the properties are let for self-catering holidays by Dray Mews Cottages. Every care has been taken in preparing the description of each property, but some slight changes, in particular to furnishings may occur. Dray Mews Cottages reserve the right to alter/change, modify etc., any items. Dray Mews Cottages cannot be held responsible if, on arrival, the property does not meet your expectations.
5. NUMBERS IN PARTY/SUITABILITY/ELIGIBILITY
No more than the maximum number of persons as stated in the property description may occupy the property listed on the booking enquiry form,unless prior arrangement. The owner reserves the right to refuse any booking which is unsuitable for the property concerned. The person making the booking must be over 25 and will be held responsible.
6. DAMAGE/SECURITY DEPOSIT
Dray Mews Cottages reserve the right to request a damage/security deposit which will be refunded within 7 days following the completion of the hiring, less any charges incurred as a result of the failure by the Hirer to meet his/her responsibilities as set out below in 8 and 9 below.
7. HIRERS RESPONSIBILITIES
The Hirer is responsible for the Property during the period of rental and is expected to take reasonable care of it. All equipment and utensils must be left clean and tidy at the end of the hire period and the contents of the dishwasher to be washed and emptied. The Hirer is expected to leave the property in the same state of cleanliness and general repair and the order in which it was found, i.e. if any furniture is moved round it is to be put back in its original position. An additional charge will be made if extra cleaning is required etc..
Dray Mews Cottages will check the condition and contents of the Property and will notify the Hirer within 7 days of any additional cleaning costs or charges for damage and breakages for which the Hirer is liable. Payment shall be made by the Hirer immediately on receipt of the invoice in respect of the above charges. Where a security deposit has been taken, the charges will be deducted from the deposit and any balance refunded to the Hirer by Dray Mews Cottages within 7 days.
9. OCCUPYING YOUR HOLIDAY PROPERTY
Properties can be occupied from 15.30 on the day of arrival and departure is no later than 10.00, unless otherwise agreed with the owners.
ALLOCATED PARKING IS FOR ONE CAR PER COTTAGE WITH THE EXCEPTION OF DRAY COTTAGE WHICH HAS TWO. ADDITIONAL PARKING MAY BE AVAILABLE BUT CANNOT BE GUARANTEED. DUE TO THE LIMITED PARKING, VISITORS CARS ARE NOT PERMITTED WITHIN THE GROUNDS UNLESS BY PRIOR ARRANGEMENT WITH THE MANAGERS. ACCESS CODES ARE NOT TO BE GIVEN OUT TO VISITORS.
For the comfort of other guests and neighbouring properties, together with the possibility of causing damage to the grassed areas, WE DO NOT ALLOW BARBECUES.
10. RULES GOVERNING THE OCCUPANCY OF THE PROPERTY
- Smoking is not permitted in any of the properties.
- The number of occupants of the property should not exceed the maximum stated in the booking confirmation.
- The Hirer shall not carry out any activity on the property which might cause a nuisance or annoyance to Dray Mews Cottages or the occupiers of any adjoining property and in particular no instrument or CD shall be operated on the property between the hours of 11.00pm and 8.00am.
Dogs are not accepted at Dray Mews Guide dogs accepted.
12. RIGHT OF ENTRY
Dray Mews Cottages shall be allowed the right of entry to the Property at all reasonable times for the purposes of inspection or to carry out necessary repairs or maintenance.
Dray Mews Cottages does not accept any responsibility for the personal belongings of the hirer or their vehicle. It is the responsibility of the hirer to arrange appropriate insurance cover for these times.
Occasionally things can go wrong. Whilst we hope you will never have reason to complain, we ask that if you are unhappy you contact the Manager of the property immediately in order for us to deal with your complaint as quickly as possible. Dray Mews Cottages regrets it is not possible to consider complaints once a property has been vacated.
Dray Mews Cottages is not liable for any unexpected or unusual circumstances which are outside their control, such as severe weather conditions, failure of public utilities, fire, flood, drought, acts of riot, etc, which may lead to facilities offered in this brochure becoming unavailable for all or part of the rental period.
TERMS OF BOOKING
The cottages are offered on a weekly basis of 7 nights or on our short break basis of a minimum stay of 3 nights. Our change over days are either Friday or Saturday. Short breaks can be taken on other days too, therefore please email firstname.lastname@example.org if you would like to visit outside of these days and we will do our best to accommodate your booking.
For long term, business or relocation requirements, please contact us to discuss preferable terms. Wherever possible we will try to be flexible and accommodate your needs.
Linen, electricity and gas are included. All bed linen is provided and the beds are made up for your arrival. Tea towels and towels are provided: one hand and one bath towel per person. Cot, highchair and stairgates are available on request at the time of booking (subject to availability). Allocated parking is for one car per cottage with the exception of Dray Cottage which has two. Additional parking may be available if required, but cannot be guaranteed. Tea, coffee, sugar and one pint of milk are supplied as a Welcome Pack on your arrival. Plus a few other small extras such as toilet roll, kitchen roll, etc.
Please call to discuss your requirements on 01590 671061 or email us at email@example.com to check that the property of your choice is available. Should an answerphone service be in operation please leave your name, telephone number and the dates you require so that we can contact you as soon as possible.
We will request a 20% deposit to secure the booking which is payable by bank transfer or cheque only. Confirmation of your reservation or booking will be sent once payment has been received via bank transfer.
The balance is payable no later than 6 weeks before the start of your holiday by bank transfer cheque. Reservations taken less than 6 weeks before the start date are payable in full at the time of booking. Please see our Terms and Conditions for full details. In the event of alteration or cancellation of your holiday, charges are payable as set out in our Terms and Conditions of Booking. Security / Damage Deposit of £250 or £300 (depending on cottage) is requested when paying the balance. See our Terms and Conditions for full details and how this will be refunded.
A non refundable deposit of 20% of the tariff. The security deposit of £250 for the 3 bedroom cottages (Keg & Cartwheel) and £300 for the 5 bedroom cottage (Dray) is requested when paying the balance. See Terms and Conditions for full details and how this will be refunded.
Short breaks subject to availability, except during peak periods. Short breaks are subject to a 3 night minimum stay. These are charged at 70% of the standard weekly rate for the 3 bedroom cottages and 75% of the standard weekly rate for the 5 bedroom cottage.
Short breaks are payable in full at the time of booking, together with the security deposit.